How do Style, Fitness, & Men’s Fitness Edits work?

Edits are automatic monthly subscription services that let you try on items before you buy them.

For a $20 per month styling fee, one of our stylists will handpick 5-7 items for you to try on at home. Take 5 days to try on the items to decide what you love and what you’d like to return. You’re only billed for what you keep, and we include a prepaid return envelope to make it easy and convenient. You can cancel or skip a month at any time from your Account Page.

For additional information on pricing, shipping, billing, and returns, please see the corresponding sections below.



How do Makeup & Intimates Collections work?

Collections are automatic monthly subscription services that help you discover something new.

Makeup Collection

For an upfront $40 cost, one of our stylists will handpick 4-5 items for you to enjoy. If you love them all, they’re yours to keep at no additional cost. If you’re not in love, returns are easy and free for U.S. customers. You can cancel or skip a month at any time from your Account Page.

Intimates Collection

For an upfront $50 cost, one of our stylists will handpick 3 items for you to enjoy. If you love them all, they’re yours to keep at no additional cost. If you’re not in love, returns are easy and free for U.S. customers. You can cancel or skip a month at any time from your Account Page.

For additional information on pricing, shipping, billing, and returns, please see the corresponding sections below.



Who styles my Edits and Collections?

Real people, not a machine! Technology is our foundation, but each order receives the personal touch of a talented, highly-trained stylist who makes the final decisions.

Is Wantable only for women?

We also offer Fitness Edits specifically for men. We currently only offer Style and Intimates apparel for women, but everyone’s welcome! Get in touch at hello@wantable.com if you have any particular questions about whether we can meet your size and fit needs.

Do you have a referral program?

We do! We’re grateful when you spread the word about Wantable and this is our way of saying ‘thanks’. You’ll receive $25 for each friend that signs up with your unique referral link once they place their first order. You’ll find multiple ways to share via social media as well as your personal invite link here.

How do I contact customer service?

Please submit a support request form here, or call us at (855) 926-8225. Our friendly customer advocates strive to answer all email inquiries within 24 hours. We’re available via phone Monday-Saturday from 9:00 am to 5:00 pm CST.

It’s been 48 hours and I still haven’t received a reply from customer service. What now?

Have you checked your spam folder to see if our response landed there? Be sure to add hello@wantable.com to your contacts list/address book to ensure you receive future e-mails from us.

How do I give Wantable as a gift?

Thanks for sharing the Wantable love! To send a Wantable gift card via e-mail, please visit our gift page. You will be able to select the gift amount of your choice, which will be eligible for use towards any of our subscription services. Your gift will be sent immediately when your purchase is completed. Physical gift cards are not available at this time.

How do I redeem a Wantable gift certificate?

Please redeem your gift certificate by using the link in your gift notification e-mail.

If you’re new to Wantable and the e-mail address you received your gift at is not the address you want associated with your Wantable account, don’t worry. You will have the ability to edit your e-mail address on your Account Dashboard page after placing your first order.

If you already have an account with Wantable, be sure to log in to your existing account rather than creating a new one. You’re welcome to redeem your gift immediately. Otherwise, it will be saved to your account and automatically applied to your next regular subscription order.



How often will I receive a shipment?

Your subscription order will be automatically placed on the same date each month. For example, if you placed your first order on April 25th, your recurring order date will be the 25th of each month. Your orders will ship out within the timeline indicated in the SHIPPING section below. If you’d like to change your recurring order date, please contact us at hello@wantable.com.

How do I update my preferences or leave a note for my stylist?

To update any quiz answers or leave a note for your stylist, please visit your Account Dashboard. In the Subscriptions section, please select ‘Update Preferences’ under the relevant subscription type. (It will look exactly the same as when you originally took the quiz.) When you are done, please add notes/requests for your next order in the Order Note section and/or add any notes for all future orders in the Account Note section and click ‘Finished’. All changes are then saved, so there’s nothing else you need to do.

View on the blog: How to Update your Wantable Quiz & 6 Tips for Communicating With Your Stylist

Can I receive my next order sooner?

You can expedite your next regular subscription order beginning on the 24th of the prior calendar month. To do so, please visit your Account Dashboard and select ‘Update Preferences’ under the relevant subscription type. Feel free to update any of your preferences or leave them as-is. When you are done, please add and save any order notes then click ‘Save and Place Order Now’.

Can I place additional non-subscription orders?

If you’d like to place orders in addition to your monthly subscription, please visit your Account Dashboard. In the Subscriptions section, please select ‘Update Preferences’ under the relevant subscription type. Feel free to update any of your preferences or leave them as-is. When you are done, please add and save any order notes and click ‘Finished’. To complete, select ‘Place Additional Order’.

I only want one order, not a recurring subscription. What do I do?

Our styling services are automatic monthly subscriptions. If you only want to receive one order, you can unsubscribe after you’ve received your first order. To do so, please visit your Account Dashboard and within the ‘Subscriptions’ section, scroll down and select ‘Unsubscribe’ under the relevant subscription type.

I forgot my password. What do I do?

It’s possible that you signed up through your Facebook account. Have you tried using the ‘Sign in with Facebook’ link? If not, you can use the ‘Forgot your password?’ link below that. A password reset link will be e-mailed to you. If you don’t receive an e-mail within 5 minutes, please contact us at hello@wantable.com or (855) 926-8225.

I’m locked out of my account. What do I do now?

You’ve likely been locked out due to multiple incorrect password attempts. Please use the reset password instructions in the section above. For your security, your account will remain locked for one hour, even after your password is reset. If you need to access your account immediately, please contact us at hello@wantable.com or (855) 926-8225.

I haven’t received any account or order-related e-mails from Wantable. What’s the deal?

Please visit your Account Dashboard and verify that the e-mail address on file under the Personal Info section is free of typos and an active e-mail address that you currently use. You can update the address if necessary by clicking ‘Edit’ and saving your changes. If you’re unable to log into your account to verify your information, please follow the instructions above.

I’d like to pause my account. What do I do?

We like to keep things simple. For that reason, you have the option to either be subscribed to receive shipments or be completely unsubscribed. There’s no penalty for unsubscribing, so if you’re not certain when you want to receive your next order, your best option will be to unsubscribe. For short-term subscription management, you have the ability to skip one month at a time.

How do I skip a month?

Please visit your Account Dashboard and within the Subscriptions section, scroll down and select ‘Skip’ under the relevant subscription type. Your shipments will resume the following month on your recurring order date.

I’d like to cancel my subscription. What do I do?

Please visit your Account Dashboard and within the Subscriptions section, scroll down and select ‘Unsubscribe’ under the relevant subscription type.

Will canceling my subscription also cancel pending orders?

Unsubscribing does not cancel pending orders, though it will prevent any additional orders from being placed. Please send a message to hello@wantable.com if you need assistance managing existing orders.



How much does a Wantable Edit cost?

Just like traditional shopping, the cost depends on what you choose to buy. Individual Style items typically fall in the $50-$100 range, and individual Fitness items typically fall into the $30-$70 range. Men’s Fitness items are typically $40-$70 each. We will only send you items in the price ranges you’ve “loved” or “liked” in your quiz.

Aside from the cost of clothing, Edits have a monthly $20 styling fee that is credited towards your final purchase. Styling fees are nonrefundable and nontransferable.

How much does a Wantable Collection cost?

Makeup Collections are $40 monthly, and Intimates Collections are $50 monthly. If you choose to keep everything in your Collection, a $4 discount will be automatically applied to your next order.

Are there any other fees?

Nope. There are no membership fees for our subscription services. International customers, please note the international handling rates, taxes, and duties detailed here.

Will I be charged anything if I return my entire shipment?

For Edits, the $20 styling fee is nonrefundable and nontransferable but is credited towards any purchases you make from your Edit. You will not be charged for any returned items as long as they’re sent back unworn with the tags still attached by your due date.

For Collections, you’ll receive a full refund in the original form of payment.

Do you offer discounts?

For Edits, we will occasionally discount individual items. You’ll see any sale prices listed in red on your invoice.

For Collections, a $4 discount will be automatically applied to your next order if you choose to keep everything.

Do you offer price matching?

We’re committed to offering you the best products at the best price. If you find an identical product at another reputable retailer, we’ll match the price for you and adjust our price for all future customers who receive that product. The item must meet the following criteria:

  • The lower-priced item is found within 14 days of delivery
  • The item is not included in a retailer’s exclusive conditional/promotional sale
  • The item is not found on a discount or auction site such as Amazon or eBay.

If the item is identical, you will receive a refund for the difference in the price you paid and the offered price after the item is purchased.



What types of brands do you carry?

We partner with hundreds of premium brands such as Hudson, Cupcakes & Cashmere, Kensie, Melissa McCarthy Seven7, Onzie, Wear it to Heart, Rhone, Alternative Apparel, and Splendid. We can push your current style boundaries, add must-have staples to your look, or introduce you to your new favorite unique piece. Whatever your needs, we’ve got you covered.

Can I return worn or used merchandise?

No, all apparel returns must be unworn with the tags still attached. We ask that you decide what you’d like to keep prior to wearing Style accessories or using makeup products. However, if you’re unhappy with your items for any reason, please reach out to us at hello@wantable.com.

What sizes do you carry?

Style Edits and Intimates Collections are available in sizes XS-3X (0-24W).

Women’s Fitness Edits are available in sizes XS-XL (0-14).

Men’s Fitness Edits are available in sizes S-XL.

Do you offer petite and tall sizing in your Style Edits?

While we don’t currently carry tall or petite-specific sizing in all items, we are gradually adding items for our petite customers. Your height, body proportions, and preferred pant, dress, and skirt lengths are indicated in your quiz when setting up your Style profile, so your stylist will be sure to find pieces that work well for you at any height. If you have any proportion-specific preferences for Fitness Edits or Intimates Collections, please leave an account note for your stylist.

What if an item doesn’t fit or isn’t my style?

Your stylist will do everything possible to select items that fit your style and shape, taking into account all of your preferences and past purchases. However, if you receive any items you don’t love, simply submit your feedback during self-checkout (for Edits) or while initiating a return (for Collections) and follow the instructions for returning the items. For additional information on how to return your items, please visit the RETURNS section below.

If you’d like to make a request for an item in a different size or color in your next shipment, please leave a note for your stylist or contact us at hello@wantable.com for assistance. We will include the item if available, but please note that a request is not a guarantee that the item will be included.

I requested an item on the Wantable Stream. Will it be sent separately? Will it be included in my next shipment?

On the Wantable Stream, you can view photos and reviews from other customers and request products with just one click.

We’re happy to send requested items if they are available at the time your order is styled. However, quantities are limited, so a Stream request is not a guarantee that the item will be included. The great news is, your Stream requests help your stylist get to know your style better, even if the items are no longer available. We are unable to ship individual items at this time, so any requests will be considered within your next subscription order.



Is there a cost for shipping?

Nothing takes the fun out of shopping quite like shipping fees, so we offer free shipping and returns for all U.S. orders. (If you have a U.S. territory or APO/AFO address, that includes you too.)

Do you ship internationally?

Makeup and Intimates Collections are currently available for shipment to Canada, the United Kingdom, and Australia. Learn more about international handling rates, taxes, and duties here.

Do you ship to APO/FPO addresses? What about U.S. Territories?

Makeup and Intimates Collections are currently available for shipment to the U.S. Virgin Islands, Puerto Rico, and APO/AFO addresses. Style, Fitness, and Men’s Fitness Edits are not available at this time. We do not currently ship to Guam or other U.S. territories.

For APO/AFO addresses, please be sure to select U.S. Armed Forces – Americas, Europe, or Pacific in the ‘State’ drop-down when entering your shipping address.

How long does it take for my Edit to ship out?

Style, Fitness, and Men’s Fitness Edits ship out from our warehouse 5-7 business days (Monday-Friday) after your order is placed. Shipping times may vary depending on your preferences. We aim to make every order perfect, even if it takes a bit more time.

How long does it take for my Collection to ship out?

Makeup and Intimates Collections ship out from our warehouse 1-3 business days (Monday-Friday) after your order is placed.

How long does shipping take?

U.S., U.S. territories, and APO/AFO: 3-5 business days via USPS
Canada: 8-12 business days via Canada Post
United Kingdom: 10-14 business days via Yodel
Australia: 10-14 business days via Australia Post

Do you offer expedited shipping?

We do not offer express or rush delivery at this time.

Can I schedule a specific delivery date?

Styling times for each order may vary, so you are unfortunately not able to schedule a specific delivery date at this time. However, if you need help adjusting your upcoming order placement date, delaying your shipment, or extending your due date, we’re happy to lend a hand. Send us a message at hello@wantable.com.

How do I update my shipping address?

Please visit your Account Dashboard and click ‘Edit’ within the Shipping section. Be sure to save any changes.

Where can I find my tracking number?

Your tracking number can be located in your shipping confirmation e-mail or by visiting your Order History. A tracking number will not be assigned to your order until it has shipped out from our warehouse.

My tracking says “delivered” but I haven’t received my shipment. What do I do?

Occasionally, packages can register as delivered in your tracking link while still in transit, so please give it two more business days. Apartment complexes may also take additional time to distribute shipments. If it takes any longer than two business days, please email hello@wantable.com so we can look into it. We’ll be sure to extend your Edit due date accordingly.

What do I do if my order is shipping to the wrong address?

If your order is eligible for mail forwarding, the package should still get to you. However, it may take additional time (up to 4 weeks) due to rerouting. Please contact us at hello@wantable.com to let us know, and we’ll make any necessary adjustments on our end to allow for forwarding time. We aren’t able to intercept orders after they’ve left our warehouse, so if you don’t have mail forwarding set up, please make arrangements to pick up your order from your previous address.

My tracking information hasn’t updated for several days. What should I do?

On rare occasions, packages can be held by our shipping partners before being transferred to USPS. If your shipment has been in one location for more than 3 business days, email hello@wantable.com so we can look into it.



What is your return policy for Edits?

A prepaid return envelope is included in every Edit for return within 5 days after your Edit is received. Apparel and accessories must be unworn with the tags still attached. You will not be billed for returned items as long as your return shipment is postmarked by 4:00 pm CST on your due date.

What is your return policy for Makeup Collections?

Items can be returned for a full refund by initiating a return within 28 days after your order was placed. We ask that you decide what you’d like to keep prior to using makeup products. However, if you’re unhappy with your items for any reason, please reach out to us at hello@wantable.com.

Refunds will be issued 2-4 days after we receive your return. We cannot issue refunds for items received more than 60 days past the purchase date.

What is your return policy for Intimates Collections?

Items can be returned for a full refund by initiating a return within 28 days after your order was placed. We ask that you decide what you’d like to keep prior to wearing intimates items. Panties must be returned unopened, with the security tag still intact. However, if you’re unhappy with your items for any reason, please contact us at hello@wantable.com.

Refunds will be issued 2-4 days after we receive your return. We cannot issue refunds for items received more than 60 days past the purchase date.

How long do I have to send back returns from my Style or Fitness Edit?

Returns are due back in the mail 5 days after your Edit is delivered. If your fifth day falls on a Sunday or holiday, please drop your return envelope in the mail the next business day. If your returns are not postmarked by 4:00 pm CST on your due date, we will assume you’re keeping everything and bill you for the full order. Please contact us at hello@wantable.com or (855) 926-8225 by no later than 3:00 pm CST on your due date if you need additional return time.

How do I return unwanted items from an Edit?

A prepaid return envelope is included in every Edit.

  1. Complete self-checkout. Make sure to give feedback for your stylist to improve next month’s shipment.
  2. Neatly place any return items inside the included USPS Priority Mail envelope.
  3. Drop it off inside your local post office or schedule a free pickup at USPS.com.

Please do not drop off your priority USPS mail envelope at third-party shippers or in stand-alone USPS mailboxes. This can cause delays, and you may be charged for your entire Edit. If you need more time to mail your return accordingly, please contact us at hello@wantable.com so we can make the necessary adjustments on our end.

How do I return unwanted items from a Collection?

U.S., U.S. TERRITORY, & APO/AFO RETURNS

  1. To obtain a prepaid USPS return label, initiate a return for the order you’d like to send back.
  2. A PDF with your shipping label and return authorization page will be sent to your e-mail address on file. Please print your documents.
  3. Place all items you’re returning in the box and include your return authorization page.
  4. Securely reseal the box and tape the return label over the old shipping label.
  5. Mail your return via USPS.

Please do not pay for your own return label; we will not be able to track your return. This will delay your return processing and refund.

INTERNATIONAL RETURNS

Unfortunately, we cannot offer free returns for international orders due to the complexities and cost of international shipping. If you would like to return your Collection, the return shipping cost will be your responsibility. We advise that you request a tracking number for reference. We cannot issue refunds for items received more than 60 days past the purchase date.

Please ship to:

Wantable Returns Dept
112 E Mineral St
Milwaukee, WI 53204
United States

How do I process self-checkout?
  • On a computer:

    Please log in to your account, click on your name in the upper right corner of the screen, then click “Alerts”. You can also checkout using the link in your order delivery e-mail.

  • On your phone:

    In a browser, please log in to your account, click on your name in the upper right corner of the screen, then click “Alerts”. You can also checkout using the link in your order delivery e-mail. Self-checkout is not available on the Wantable mobile app at this time.

Self-checkout is only available before your return is scanned in by USPS. Don’t worry; you’ll only be billed for items you kept. Once we’ve processed your return, you can visit your Order History to leave item ratings and a note with any feedback or requests for your stylist.

What if I can’t return my Style or Fitness Edit within 5 days?

We can help you with that! Please contact us at hello@wantable.com so we can make an adjustment on our end.

I lost my return label. How should I ship my returns?

Please contact us at hello@wantable.com so we can send you another return label via e-mail. Please do not pay for your own return label; we will not be able to track your return. This will delay your return processing, and you may be charged for your entire Edit.

Have you received my return yet?

You’ll receive a confirmation e-mail once we’ve received and processed your return. If it’s been more than 5 days since you shipped your return and you have not received confirmation, please contact us at hello@wantable.com so we can investigate.

If I keep something from an Edit, can I return it later?

Returned merchandise must be unworn, undamaged, and with tags still attached. Items returned in their original condition are eligible for refunds in the original form of payment or store credit. We cannot issue refunds for items received more than 60 days past the purchase date.

Only one prepaid return label is provided per order, so you will be responsible for further shipping costs. We strongly advise that you request a tracking number from the shipper. Please include your full name and order number in your return to ensure there are no delays in processing your refund. Refunds will be issued 2-4 days after we receive your return.

Please ship to:

Wantable Returns Dept
112 E Mineral St
Milwaukee, WI 53204



When will I be charged for my Style, Fitness, or Men’s Fitness Edit?

A $20 styling fee will be charged on the date each Edit order is placed. The styling fee will be credited towards your final purchase from that Edit. After your Edit arrives, you can log into your Account Dashboard to purchase any items you’d like to keep. Please visit the RETURNS section above for more information regarding your return timeline and how to send back your returns.

When will I be charged for my Makeup Collection?

You’ll be billed $40 on the date each Makeup Collection order is placed. If you love everything, the Collection is yours to keep at no additional cost.

When will I be charged for my Intimates Collection?

You’ll be billed $50 on the date each Intimates Collection order is placed. If you love everything, the Collection is yours to keep at no additional cost.

Does the styling fee roll over if I decide not to keep anything?

Your styling fee can only be credited towards purchases from your current Edit. It doesn’t roll over to your next shipment and is not refundable. Our goal is to get it right every time and make sure you find at least one item you love each month. If you decide to return everything, please make sure to leave feedback for each piece during self-checkout. Your notes and ratings will help us get to know you better and improve your selections next month.

How much will my international shipment cost?

All prices are listed in US dollars. The amount billed to your international card will be dependent on the exchange rate on the date your order is placed. Learn more about international handling rates, duties, and taxes here.

I didn’t think my due date had passed. Why did you bill me?

Your Edit due date is set 5 days after the date the package is marked delivered by USPS. On rare occasions, the day that you actually receive or pick up the package may be later than the date your tracking shows the package was delivered. If you need more time, simply contact us at hello@wantable.com, and we’ll adjust your due date for you.