How do I update my preferences or leave a note for my stylist?

Please visit your Plan Manager and select ‘Update Quiz’ or ‘Edit Notes’ under the enrolled plan you’d like to revise. (It will look exactly the same as when you originally took the quiz.) Be sure to individually save any Order Notes or Account Notes, then click ‘Save Preferences’ at the bottom of the page when you’re finished.

I forgot my password. What do I do?

It’s possible that you signed up through your Facebook account. Have you tried using the ‘Sign in with Facebook’ link? If not, you can use the ‘Forgot your password?’ link below that. A password reset link will be emailed to you. If you don’t receive an email within 5 minutes, please contact us at or (855) 926-8225.

I’m locked out of my account. What do I do now?

You’ve likely been locked out due to multiple incorrect password attempts. Please use the reset password instructions in the section above. For your security, your account will remain locked for one hour, even after your password is reset. If you need to access your account immediately, please contact us at or (855) 926-8225.

I haven’t received any account or order-related emails from Wantable. What’s the deal?

Please visit your Account Profile and verify that the email address listed is free of typos and an active email address that you currently use. You can update the address if necessary by clicking ‘Edit’ and saving your changes. If you’re unable to log into your account to verify your information, please contact us at or (855) 926-8225.

How do automatic shipments work?

Enrolling in automatic shipments means you’ll receive regular Edit deliveries without having to plan, schedule, or even think about it. Our Edit Plans allow you to choose the order frequency that’s right for you:

  • Ongoing: back-to-back shipments
  • Every Month: the classic plan you know and love
  • Every 2 Months: build your look gradually
  • Every 3 months: refresh your style seasonally

Your Plan Manager will show you when your next Edit is scheduled and keep you up to date on the status of your orders every step of the way.

Do I have to enroll in automatic shipments?

Only if you want to! We think automatic plans are the most convenient styling solution but understand that they aren’t the right fit for everyone. If you’d prefer to place individual Edit orders instead, simply cancel your automatic shipments under ‘Order Frequency’ and click ‘Place Order’ when you want to receive an Edit.

How do I change my order frequency, skip an Edit, or cancel automatic shipments?

The Plan Manager is your one-stop shop to make changes to your Edit Plan and deliveries.

  • To change how often you receive shipments, use the pencil-shaped edit button under your Order Frequency.
  • To skip an Edit, click ‘Skip Next Order’ under your Plan Settings. Changed your mind? There’s always the option to ‘Un-Skip.’
  • To cancel automatic shipments, simply select ‘Cancel’ under your Order Frequency.
Will canceling automatic shipments also cancel pending orders?

Canceling automatic shipments does not cancel pending orders, though it will stop any new orders from being placed. 

How can I cancel my order?

Please contact our customer service team as soon as possible and they’ll be happy to assist you with canceling your order. Please note that orders cannot be canceled once they have shipped.

How much does a Wantable Edit cost?

Just like traditional shopping, the cost depends on what you choose to buy. Individual Style items typically fall within a $50-$100 range, and individual Fitness and Men’s Fitness items are typically $40-$70 each. We will only send you items in the price ranges you’ve “loved” or “liked” in your quiz.

Aside from the price of merchandise, each Edit has a $20 styling fee that is credited towards your purchase on that Edit. Styling fees are nonrefundable and nontransferable.

Are there any other fees?

Nope. There are no membership fees for our styling services.

Will I be charged anything if I return my entire shipment?

The $20 styling fee for each order is nonrefundable and nontransferable but is credited towards any purchases you make from that Edit. You will not be charged for any returned items as long as they’re sent back unworn and undamaged with the tags still attached by your due date.

Do you offer discounts?

You’ll receive a 20% discount on your total if you purchase 5 or more items from an Edit. We may also occasionally discount individual items. You’ll see any sale prices listed in red on your invoice.

Do you offer price matching?

We’re committed to offering you the best products at the best price. If you find an identical product at another reputable retailer, we’ll match the price for you in the form of a refund after the item is purchased. We’ll also adjust our price for all future customers who receive that product. The item must meet the following criteria:

  • The lower-priced item is found within 14 days of delivery.
  • The item is not included in a retailer’s exclusive coupon or conditional/promotional sale.
  • The item is not found on a discount or auction site such as Amazon or eBay.

If the item is identical, you will receive a refund for the difference in the price you paid, and the offered price after the item is purchased.

What types of brands do you carry?

We partner with hundreds of premium brands such as Hudson, Cupcakes & Cashmere, Kensie, Melissa McCarthy Seven7, Kut From the Kloth, Onzie, Wear it to Heart, Rhone, and Alternative Apparel. We can push your current style boundaries, add must-have staples to your look, or introduce you to your new favorite unique piece. Whatever your needs, we’ve got you covered.

Can I return worn or used merchandise?

No, all returns must be unworn and undamaged with the tags still attached. However, if you’re unhappy with your items for any reason, please reach out to us at

What sizes do you carry?

Style Edits and women’s Fitness Edits are available in sizes XS-3X (0-24W).

Men’s Fitness Edits are available in sizes S-XL.

Do you offer petite and tall sizing in your Style Edits?

While we don’t currently carry tall or petite-specific sizing in all items, we are gradually adding items for our petite customers. Your height, body proportions, and preferred pant, dress, and skirt lengths are indicated in your quiz when setting up your style profile so your stylist will be sure to find pieces that work well for you at any height. If you have any proportion-specific preferences for Fitness Edits, please leave an account note for your stylist.

What if an item doesn’t fit or isn’t my style?

Your stylist will do everything possible to select items that fit your style and shape, taking into account all of your preferences and past purchases. However, if you receive any items you don’t love, simply submit your feedback during self-checkout and follow the instructions for returning or exchanging the items. For additional information on how to return or exchange, please visit the RETURNS and EXCHANGES sections below.

I requested an item on the Wantable Stream. Will it be sent separately? Will it be included in my next shipment?

On the Wantable Stream, you can browse a selection of our apparel and accessories and request your favorite items to guide your stylist towards pieces you’ll love.

We’re happy to send requested items if they are available at the time your Edit is styled. However, quantities are limited, so a Stream request is not a guarantee that the item will be included. The great news is, your Stream requests and declines help your stylist get to know your style better, even if the exact requests are no longer available. We are unable to ship individual items at this time so any requests will be considered when styling your next order.

Is there a cost for shipping?

Nothing takes the fun out of shopping quite like shipping fees, so we offer free shipping and returns on all U.S. orders.

What shipping carrier do you use?

Orders are delivered by your local post office, and returns can be made by using the prepaid USPS return envelope included in your order.

Do you ship to U.S. Territories? What about military addresses?

Yes, we ship to all U.S. Territories, including Puerto Rico, the U.S. Virgin Islands, and Guam. We also ship to APO/AFO/DPO addresses.

Do you ship internationally?

International shipment is not available at this time.

How long does it take for my Edit to ship out?

Edits ship out from our warehouse 3-5 business days (Monday-Friday) after your order is placed. Each Edit’s styling timeline may vary depending on your preferences. We aim to make every Edit perfect, even if it takes a bit more time.

How long does shipping take?
  • United States: 3-5 business days
  • U.S. Territories: 5-15 business days
  • APO/AFO/DPO: 7-15 business days
Do you offer expedited shipping?

We do not offer express or rush delivery at this time.

Can I schedule a specific delivery date?

Styling times for each Edit may vary, so you are unfortunately not able to schedule a specific delivery date at this time. However, if you need help adjusting your upcoming order placement date, delaying your shipment, or extending your due date, we’re happy to lend a hand. Send us a message at

How do I update my shipping address?

Please visit your Account Shipping page and click ‘Edit.’ Be sure to save your changes.

How do I track my package?

Log in and head to your Plan Manager, or visit our Order Tracking page to track your Edit either by order number or using your email address plus the last four digits of your credit card on file. A tracking number will not be assigned to your order until it has shipped from our warehouse.

My tracking says “delivered, ” but I haven’t received my shipment. What do I do?

Occasionally, packages can register as delivered in your tracking link while still in transit, so please give it two more business days. Apartment complexes may also take additional time to distribute shipments. If it takes any longer than two business days, please email so we can look into it. We’ll be sure to extend your Edit due date accordingly.

What do I do if my Edit is shipping to the wrong address?

If your shipment is eligible for mail forwarding, the package should still get to you. However, it may take additional time (up to 4 weeks) due to rerouting. Please contact us at to let us know, and we’ll make any necessary adjustments on our end to allow for forwarding time. We aren’t able to intercept orders after they’ve left our warehouse, so if you don’t have mail forwarding set up, please make arrangements to pick up your order at your previous address.

My tracking information hasn’t updated for several days. What should I do?

On rare occasions, packages can be held by our shipping partners before being transferred to USPS. If your shipment has been in one location for more than 3 business days, email so we can look into it.

What is your return policy?

A prepaid return envelope is included in every Edit for return within 5 calendar days after your Edit is received. Apparel and accessories must be unworn with the tags still attached. You will not be billed for returned items as long as your return shipment is postmarked by 4:00 pm CST on your due date.

How long do I have to send back returns from my Edit?

Returns are due back in the mail 5 calendar days after your Edit is delivered. If your fifth day falls on a Sunday or holiday, please drop your return envelope in the mail the next business day. If your returns are not postmarked by 4:00 pm CST on your due date, we will assume you’re keeping everything and bill you for the full order. If you need additional time, you can add a one-time, 4-day extension in your Plan Manager. If you need assistance or more than 4 additional days, please contact us at or (855) 926-8225 by no later than 3:00 pm CST on your due date.

How do I return unwanted items from an Edit?

A prepaid return envelope is included in every Edit.

  1. Complete self-checkout in your Plan Manager. Make sure to leave feedback for your stylist to improve your next shipment.
  2. Neatly place any return items inside the included USPS Priority Mail envelope.
  3. Drop it off at your local post office or schedule a free pickup at

Please do not drop off your priority USPS mail envelope at third-party shippers or in stand-alone USPS mailboxes. This can cause delays, and you may be charged for your entire Edit. If you need more time to mail your return accordingly, add a one-time, 4-day extension in your Plan Manager. If you need more than 4 extra days, please contact us at so we can make the necessary adjustments on our end.

How do I process self-checkout?
  • On a computer:

    Please log in and visit your Plan Manager. You can also check out using the link in your order delivery email.

  • On your phone:

    Download the free Wantable app for iPhone. Log in to your account, then go to Plans. Android users, please log in to your account in a browser, then navigate to your Plans.

Self-checkout is only available before your return is scanned in by USPS. Don’t worry; you’ll only be billed for items you kept. Once we’ve processed your return, you can visit your Order History to leave item ratings and a note with any feedback or requests for your stylist.

What if I can’t return my Edit within 5 days?

We can help you with that—just head to your Plan Manager to add a one-time, 4-day extension to your Edit. Be sure you’ve completed Self-Checkout, then click ‘Extend Due Date.’ If you need additional assistance or more than 4 additional days, please contact us at so we can make adjustments on our end.

I lost my return label. How should I ship my returns?

Please contact us at so we can send you another return label via email. Please do not pay for your own return label; we will not be able to track your return. This will delay your return processing, and you may be charged for your entire Edit.

Have you received my return yet?

You’ll receive a confirmation email once we’ve received and processed your return. If it’s been more than 5 business days since you shipped your return and you have not received confirmation, please contact us at so we can investigate.

If I keep something from an Edit, can I return it later?

Returned merchandise must be unworn, undamaged, and with tags still attached within 60 calendar days of the purchase date. Items returned in their original condition are eligible for refunds in the original form of payment or store credit. We cannot issue refunds for items received more than 60 calendar days past the purchase date.

Only one prepaid return label is provided per order so you will be responsible for further shipping costs if you choose to return an unworn item after your original return label is already used. We strongly advise that you request a tracking number from the shipper. Please include your full name and order number in your return to ensure there are no delays in processing your refund. Refunds will be issued 2-4 business days after we receive your return.

Please ship to:

Wantable Returns Dept
5315 S 3rd St
Milwaukee, WI 53207

What is your exchange policy?

Exchanges can be requested by completing self-checkout within 5 calendar days after your Edit is received. You’ll choose whether you want to purchase, return, or exchange each item.

We offer exchanges for:

  • Different sizes of items received in your Edit
  • Replacements for damaged items

We do not offer exchanges for:

  • Different colors
  • Different styles
How do I exchange items?

The option to exchange is available within self-checkout, which can be accessed from your Plan Manager. Replacement(s) ship in 1-3 business days. If you’ve already completed self-checkout and would like to request an exchange, please contact us at, and we’ll arrange it for you if the size is available.

What if the size I want isn’t available?

If your preferred size isn’t available, you can choose to either keep or return the original item. If you’d like to request a different size for your next shipment, please contact us at for assistance. We will send the item if available, but please note that a request is not a guarantee that the item will be included. Wantable carries limited quantities to ensure every Edit is unique so some items may not be available for exchange.

How does billing work for exchanged item(s)?

You will be charged for any exchanges at the time self-checkout is finalized. Your styling fee is applied to exchange purchases, and exchanges also count towards your total number of items kept. (You’ll receive a 20% discount if you purchase 5 or more pieces.)

What do I do with the original item(s)?

Please send back the item(s) you want to exchange along with any returns using the prepaid return envelope provided. Drop it off at your local post office, or schedule a free pickup at by your due date.

What if the exchanged item arrives and doesn’t fit?

If you’re not in love with your exchanged item, it can be returned using the prepaid return envelope included in the shipment. Drop it off at your local post office, or schedule a free pickup at Refunds will be issued 2-4 business days after we receive your return.

Returned merchandise must be unworn, undamaged, and with tags still attached within 60 calendar days of the purchase date. Items returned in their original condition are eligible for refunds in the original form of payment or store credit. We cannot issue refunds for items received more than 60 calendar days past the purchase date.

How do I purchase a gift card?

Digital gift cards can be purchased at You can choose to email the gift ASAP or at a later date. Physical gift cards are not available at this time.

How do I redeem a gift card?

Click the “Redeem Gift” link in your email and sign in to your Wantable account. New to Wantable? Create an account at Gift cards work just like store credit. Once you’ve redeemed your gift card, credits will be automatically applied to your purchase.

Where can I view my gift card balance?

After your gift card is redeemed, you can view your total credit balance at Your balance will include all types of credits, including referral credits.

The recipient hasn’t received an email with their gift card. What do I do?

Please ask the recipient to double check their spam folder and promotions tab in case it was filtered out of their inbox. If they still can’t find their gift, contact us at so we can verify their email address and resend the gift email.

Why do I need to add credit card information to my account if I have a gift card?

We ask for your billing information in case you want to make a purchase that exceeds the value of your gift card. Your credit card will not be charged if your total is less than the value of your gift card, and any remaining store credit will be saved to your account for future purchases.

What payment methods does Wantable accept?

We accept all major credit and debit cards. Unfortunately, we are not able to accept payment using PayPal, prepaid gift cards, or checks.

When will I be charged for my Edit?

A $20 styling fee will be charged on the date each Edit order is placed. The styling fee will be credited towards your purchase from that Edit. After your Edit arrives, you can log in to your Plan Manager to purchase any items you’d like to keep by completing self-checkout. Please visit the RETURNS section above for more information regarding your return timeline and how to send back your returns.

Does the styling fee roll over if I decide not to keep anything?

Each Edit styling fee can only be credited towards your purchases from that Edit. It doesn’t roll over to your next shipment and is not refundable. If you decide to return everything, please make sure to leave feedback for each piece during self-checkout. Your notes and ratings help us get to know you better and improve your future orders!

I didn’t think my due date had passed. Why did you bill me?

Your Edit due date is set 5 days after the date the package is marked delivered by the carrier. On rare occasions, the day that you actually receive or pick up the package may be later than the date your tracking shows the package was delivered. If you need more time, visit your Plan Manager to add a one-time, 4-day extension, or contact us at so we can assist you.