Is there a cost for shipping?
Nothing takes the fun out of shopping quite like shipping fees, so we offer free shipping and returns on all U.S. orders.
What shipping carrier do you use?
Orders are delivered by your local post office, and returns can be made by using the prepaid USPS return envelope included in your order.
Do you ship to U.S. Territories? What about military addresses?
Yes, we ship to all U.S. Territories, including Puerto Rico, the U.S. Virgin Islands, and Guam. We also ship to APO/AFO/DPO addresses.
Do you ship internationally?
International shipment is not available at this time.
How long does it take for my Edit to ship out?
Edits ship out from our warehouse 3-5 business days (Monday-Friday) after your order is placed. Each Edit’s styling timeline may vary depending on your preferences. We aim to make every Edit perfect, even if it takes a bit more time.
How long does shipping take?
- United States: 3-5 business days
- U.S. Territories: 5-15 business days
- APO/AFO/DPO: 7-15 business days
Do you offer expedited shipping?
We do not offer express or rush delivery at this time.
Can I schedule a specific delivery date?
Styling times for each Edit may vary, so you are unfortunately not able to schedule a specific delivery date at this time. However, if you need help adjusting your upcoming order placement date, delaying your shipment, or extending your due date, we’re happy to lend a hand. Send us a message at email@example.com.
How do I update my shipping address?
Please visit your Account Shipping page and click ‘Edit.’ Be sure to save your changes.
How do I track my package?
Log in and head to your Plan Manager, or visit our Order Tracking page to track your Edit either by order number or using your email address plus the last four digits of your credit card on file. A tracking number will not be assigned to your order until it has shipped from our warehouse.
My tracking says “delivered, ” but I haven’t received my shipment. What do I do?
Occasionally, packages can register as delivered in your tracking link while still in transit, so please give it two more business days. Apartment complexes may also take additional time to distribute shipments. If it takes any longer than two business days, please email firstname.lastname@example.org so we can look into it. We’ll be sure to extend your Edit due date accordingly.
What do I do if my Edit is shipping to the wrong address?
If your shipment is eligible for mail forwarding, the package should still get to you. However, it may take additional time (up to 4 weeks) due to rerouting. Please contact us at email@example.com to let us know, and we’ll make any necessary adjustments on our end to allow for forwarding time. We aren’t able to intercept orders after they’ve left our warehouse, so if you don’t have mail forwarding set up, please make arrangements to pick up your order at your previous address.
My tracking information hasn’t updated for several days. What should I do?
On rare occasions, packages can be held by our shipping partners before being transferred to USPS. If your shipment has been in one location for more than 3 business days, email firstname.lastname@example.org so we can look into it.