What is your return policy?
A prepaid return envelope is included in every Edit for return within 5 calendar days after your Edit is received. Apparel and accessories must be unworn with the tags still attached. You will not be billed for returned items as long as your return shipment is postmarked by 4:00 pm CST on your due date.
How long do I have to send back returns from my Edit?
Returns are due back in the mail 5 calendar days after your Edit is delivered. If your fifth day falls on a Sunday or holiday, please drop your return envelope in the mail the next business day. If your returns are not postmarked by 4:00 pm CST on your due date, we will assume you’re keeping everything and bill you for the full order. If you need additional time, you can add a one-time, 4-day extension in your Plan Manager. If you need assistance or more than 4 additional days, please contact us at email@example.com or (855) 926-8225 by no later than 3:00 pm CST on your due date.
How do I return unwanted items from an Edit?
A prepaid return envelope is included in every Edit.
- Complete self-checkout in your Plan Manager. Make sure to leave feedback for your stylist to improve your next shipment.
- Neatly place any return items inside the included USPS Priority Mail envelope.
- Drop it off at your local post office or schedule a free pickup at USPS.com.
Please do not drop off your priority USPS mail envelope at third-party shippers or in stand-alone USPS mailboxes. This can cause delays, and you may be charged for your entire Edit. If you need more time to mail your return accordingly, add a one-time, 4-day extension in your Plan Manager. If you need more than 4 extra days, please contact us at firstname.lastname@example.org so we can make the necessary adjustments on our end.
How do I process self-checkout?
- On a computer:
Please log in and visit your Plan Manager. You can also check out using the link in your order delivery email.
On your phone:
Download the free Wantable app for iPhone. Log in to your account, then go to Plans. Android users, please log in to your account in a browser, then navigate to your Plans.
Self-checkout is only available before your return is scanned in by USPS. Don’t worry; you’ll only be billed for items you kept. Once we’ve processed your return, you can visit your Order History to leave item ratings and a note with any feedback or requests for your stylist.
What if I can’t return my Edit within 5 days?
We can help you with that—just head to your Plan Manager to add a one-time, 4-day extension to your Edit. Be sure you’ve completed Self-Checkout, then click ‘Extend Due Date.’ If you need additional assistance or more than 4 additional days, please contact us at email@example.com so we can make adjustments on our end.
I lost my return label. How should I ship my returns?
Please contact us at firstname.lastname@example.org so we can send you another return label via email. Please do not pay for your own return label; we will not be able to track your return. This will delay your return processing, and you may be charged for your entire Edit.
Have you received my return yet?
You’ll receive a confirmation email once we’ve received and processed your return. If it’s been more than 5 business days since you shipped your return and you have not received confirmation, please contact us at email@example.com so we can investigate.
If I keep something from an Edit, can I return it later?
Returned merchandise must be unworn, undamaged, and with tags still attached within 60 calendar days of the purchase date. Items returned in their original condition are eligible for refunds in the original form of payment or store credit. We cannot issue refunds for items received more than 60 calendar days past the purchase date.
Only one prepaid return label is provided per order so you will be responsible for further shipping costs if you choose to return an unworn item after your original return label is already used. We strongly advise that you request a tracking number from the shipper. Please include your full name and order number in your return to ensure there are no delays in processing your refund. Refunds will be issued 2-4 business days after we receive your return.
Please ship to:
Wantable Returns Dept
5315 S 3rd St
Milwaukee, WI 53207