Department: Customer Service
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Description

The Customer Service Advocate is responsible for providing first-class customer service to maximize total customer satisfaction. This position reports to the Customer Service Manager.

Job Duties
  • Respond to customer emails, phone calls and inquiries regarding their Collections/Edits.
  • Resolve product or service problems by determining the issue, selecting the resolution and implementing the correction to the customers’ satisfaction.
  • Conduct follow-up with customers to ensure any issues are resolved in a timely manner
  • Assist with placement of orders, refunds or replacements.
  • Recommend potential products or services to management by understanding customer needs.
  • Attempt to persuade customers to reconsider cancellation.
  • Maintain the work area and equipment in a clean and orderly condition.
  • Other duties as assigned by Customer Service Manager.
Required Education & Skills
  • High School diploma or GED Equivalent.
  • Experience working in retail, call center, or other one-on-one environments.
  • Ability to adapt and respond appropriately to dissatisfied customers.
  • Ability to communicate effectively with the Customer Service Manager.
  • Motivation to multi-task, prioritize and manage time efficiently with minimal supervision.
  • Excellent problem solving ability.
  • Capacity to work well with others.
  • Easily adaptable to change in a fast paced, deadline driven environment.