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If we are unable to obtain payment for items you elect to keep or fail to return within the five day window, we will send an email notifying you of the delinquency. After an additional five days of non-payment, your account will be classified as delinquent and will be locked and any subscription(s) canceled. Any unshipped orders will also be canceled and any store credits or discounts will be voided. Store credits and discounts cannot be applied to delinquent accounts. Your account will then be submitted to a third-party collections agency.

During the collection process, the collections agency may report to the major credit bureaus and other credit agencies.

For any questions about this policy, please contact us at (855) 926-8225 between the hours of 9 am and 5 pm CT Monday through Saturday, or email us anytime at [email protected].

If your account has been sent to collections, please contact us or respond to the correspondence sent by the collections agency immediately.